We want you to be happy with your GENCI purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under our return policy, you may request a return or replacement according to the terms below.

Return Window

Return requests must be submitted within [7 days] of delivery.

Items received after the applicable return period may not be eligible for return.

Eligible Returns

A product may be eligible for return if:

  • You received the wrong product
  • The product arrived damaged
  • The product has a manufacturing defect
  • The product does not match the order placed

Product Condition

Returned products must be:

  • Unworn
  • Unwashed
  • Unused
  • Free from stains, odors, or damage
  • Returned with original tags and packaging

Products that show signs of use, washing, alteration, or damage caused after delivery may not be accepted.

Size Exchanges

If GENCI offers size exchanges, the request must be made within [7 days] of delivery and the product must meet the return-condition requirements.

Size exchanges are subject to product and size availability.

Non-Returnable Items

Certain products may not be eligible for return or exchange, including products specifically marked as non-returnable, customized products, or products that do not meet the applicable return conditions.