Privacy Policy

At GENCI, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.

Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

Full name
Mobile number
Email address
Billing and shipping address
Order and purchase information
Payment-related information
Device and browsing information
Information you provide when contacting customer support

Payment information is generally processed securely through our third-party payment providers. GENCI does not intentionally store complete card, banking, or other sensitive payment credentials.

How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm and communicate order details
Provide customer support
Process returns, refunds, and exchanges
Improve our website, products, and services
Send order-related notifications
Send promotional communications where permitted
Prevent fraud, misuse, and unauthorized activity
Comply with applicable legal requirements

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and provide relevant content or advertising.

You may disable cookies through your browser settings, although some website features may not function properly as a result.

Third-Party Services

We may work with trusted third-party service providers for payment processing, shipping, analytics, marketing, website functionality, and customer communication.

These providers may process information only as necessary to provide their respective services and according to their own privacy policies.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, contact us using the details provided on our Contact Us page.