At GENCI, we aim to get your order to you as quickly and safely as possible.

Order Processing

Orders are generally processed within [1–3 business days] after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Once dispatched, orders are generally delivered within approximately [3–7 business days], depending on the delivery location.

Remote and certain serviceable areas may require additional time.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

GENCI may occasionally offer free shipping or promotional shipping offers.

Tracking

Once your order has been dispatched, you may receive tracking information through your registered email address, phone number, or other available communication channels.

Delivery Delays

Delivery timelines are estimates and may be affected by:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Remote locations
  • Operational disruptions
  • Incorrect address information
  • Unforeseen circumstances

While we work with our delivery partners to minimize delays, GENCI cannot guarantee delivery on an exact date.

Incorrect Address

Please carefully check your shipping address before placing your order.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

Damaged Packages

If your package appears significantly damaged at the time of delivery, please contact our customer support team as soon as possible with photographs or video evidence of the package and product.